I’ve heard other colleagues complain about the Subfinder calling system used by Springfield Public Schools. To be fair, without it I probably would not have any work. I am automatically placed in queue for whichever jobs I qualify for. But the drawback for me is that as a hearing impaired person there are two things that do not combine – telephone and time-sensitive response.
The way the system works, a teacher needing a sub logs on and enters the dates and times they need filled. The system already has a record of that teacher’s subject area and grade level. The database filters prospective subs for those who meet the qualifications and are available. Then an automated recording goes to the top of their list and makes a phone call. Once the call is received, either by a person or by voice mail or answering machine, you have about two minutes to respond by entering your nine digit PIN. If you can do that, the job offer is locked until you either accept or decline it or terminate your call. If, however, you miss that two minute window, the next call is immediately placed and the job offer is open until the next person picks up the call and then it becomes locked again.
Now there is also an online interface, but it’s a joke. It’s designed for some kind of scenario where there are lots of teachers posting positions and not that many subs. You’re supposed to be able to login to your account and click on the Available Jobs link to see a list of sub requests, browse through them and pick one that suits you. I don’t know if there ever was a time that it really might have played out like that, but anytime you try that nowadays, you will be sorely disappointed. The only time I have ever seen anything other than a starkly blank screen under Available Jobs is when I am simultaneously on the phone answering a Subfinder call.
The challenge for me is catching that call. First off, let me tell you that I do not wear hearing aids to bed at night. I can’t hear a thing. If I am not wide awake before 6a.m. with my hearing aids on and phone nearby, I will simply wake up to the ghostly voicemail remains of a potential job offer. Incidentally, the only part of the recorded message that gets picked up says “If you’d like to have your number removed from the list, please press …” Gee thanks.
I’ve gotten over the haunts of the ghost voicemail. Now, I wrestle with the angst of the bird in the hand that gets away. I hear the ring and fumble in my pocket for the phone. I have saved the number in my contacts under the name Subfinder Job Offer to distinguish it from the number I call to update my info or login to my account. Once, I swear I hit the green button to take the call, but somehow it hung up. I hit the green button again desperately trying to connect, but all I did was ring through to a recording that says “You have just been called by the Subfinder system with a job offer.” No duh, why do you think I called you?
Another major annoyance is that I have a really hard time understanding the recording. Not only is it a choppy recording made of spliced together segments that don’t really flow well, it’s really intimidating. Right after you enter your PIN (and press #) the woman’s voice demands “You WILL substitute for…” and then comes some garbled name recorded over some cheap school phone by the teacher after school when they really wanted to just go home. The first time I did this, I felt like I was leaping into some arena like a gladiator, not knowing where I was or what to expect. That was when I found out that if I’m really prepared and I login to the online account at the same time that I’m on the phone, I can pull up the job and read the name of the teacher, the school, the subject area and see the date and times. Now if I know I’m going to take the job, then I don’t really need to know what I’m doing when I say yes on the phone. I can look it up online right after I hang up. For example, if they call me on Wednesday with a job that’s all day Friday, that’s ideal for me. But on other days, I might have a doctor’s appointment or I might be volunteering at a 4J school. Depending on how desperate I am or on what’s going on in my volunteer class, I might pick one over the other depending on all the options. What school is it? What grades? Full day or half? Is it for a teacher I want to build a positive relationship with? Then I am hanging on every word and trying to think fast.
Once, I felt like the all-time Subfinder rock star because I was able to catch a lost offer within the two minutes. I ran up the stairs to my phone just in time to hear the glib swallowing sound my phone makes after the last ring to let me know that I’m too late. There on the screen I saw the words Subfinder Job Offer sticking out at me like a tongue. Then I raced back down the stairs to my computer (which I was on when the phone rang in the first place). I have a bookmark for Subfinder and I went right there, logged in and click Available Jobs as quick as I could. It was still open! So I clicked accept and grabbed it. Phew! I was pretty amazed with myself that time.
But the time I inadvertently hung up on a Subfinder call, I was at a friend’s house. We were sitting on her couch talking and we were just about to wrap it up when my phone rang. I let her know I was going to go ahead and take the call before I knew who it was. When I saw the screen I said brightly “Oh, it’s a job offer.” Then when I put the phone to my ear after hitting the green button and it was dead, I panicked. I hit the green button again and it placed a return call. I hit the green button a third time thinking I might have done some weird call waiting thing and tried to get back to the original call. Meanwhile, in my friend’s eyes, I had gone from calm and relaxed to instant crazed maniac. I was yelling “No, no! What the… Oh come on!” I turned to her feverishly and barked “Can I borrow your laptop QUICK?” Stunned, she scuttled across the room and fetched me her laptop. Meanwhile, I was on my fourth green button hit which gave me the recorded message saying I had just been called by them with a possible job offer. I grabbed her computer and realized that I don’t know the URL because I have it bookmarked on my computer. She was trying to be helpful and was asking questions but I could only mutter “No time. I’m not going to make it, I’m not going to make it.”
I tried subfinder.com but that didn’t work. Finally, I gave up. I collapsed back on the sofa, my shoulder slumped and my face sullen and let out a tremendous sigh. She asked if I could call home and get the URL. “It’s all over,” I said remorsefully, “It’s locked up, gone to someone else.”
I can tell already that even though subbing has its benefits, like flexibility and low stakes, I am not going to make it as a career sub. I need a classroom I can plan around and design and accommodate to meet my needs as well as those of the students.